Terms of service
SECTION 1 - OVERVIEW
This website is operated by Jade & Flo’s. Throughout the site, the terms “we”, “us” and “our” refer to Jade & Flo’s. Jade & Flo’s operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services").
Jade & Flo’s is powered by Shopify, which enables us to provide the Services to you. By accessing our website, interacting with our store, or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.
Please read these Terms of Service carefully before accessing or using our Services. If you do not agree to these Terms, you must not access or use our Services.
SECTION 2 - ELIGIBILITY & ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your jurisdiction of residence, or that you have given us consent to allow any of your minor dependents to use the site.
To access or purchase from our store, you may be required to provide accurate, current, and complete personal details (including billing, payment, and shipping information). You are solely responsible for maintaining the security of your account credentials and for all activity conducted under your account.
SECTION 3 - PRODUCTS & ONE-OF-A-KIND NATURE
Many Jade & Flo’s pieces are one-of-a-kind, featuring natural jade with unique variations in colour, texture, translucency, and pattern.
By purchasing from us, you acknowledge and agree that:
- Each piece is unique and may differ slightly from display images due to natural stone characteristics, lighting conditions, and display settings.
- Natural stone variations are part of the individual character of the item and are not considered defects.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit quantities at any time.
SECTION 4 - PRICING & PAYMENT
All prices are listed in GBP (£) unless stated otherwise. Prices, discounts, and promotions are subject to change without notice. Payment must be made in full at checkout.
You agree to provide current, complete, and accurate purchase and account information for all transactions. We reserve the right to cancel or refuse orders where pricing errors occur, or where fraud or unauthorized transactions are suspected.
SECTION 5 - ORDERS & ACCEPTANCE
When you place an order, you are making an offer to purchase. Your order is only accepted once payment has been successfully processed and you receive a confirmation email.
We reserve the right to refuse or cancel any order prior to dispatch. Purchases are intended for personal or household use only and not for unauthorized commercial resale.
SECTION 6 - SHIPPING & DELIVERY
Delivery times are estimates only and cannot be guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events beyond our reasonable control.
Risk in the goods passes to you upon delivery to the specified delivery address. For detailed shipping procedures, please refer to our Shipping Policy.
SECTION 7 - RETURNS & REFUNDS
Your purchases are subject to return or refund solely in accordance with our Returns & Refunds Policy.
Key points under our policy:
- Returns must be requested and approved prior to dispatch.
- Items must be unworn, unused, and in their original condition with all packaging.
- Customers are responsible for return shipping costs unless the item is faulty.
We reserve the right to refuse returns that do not satisfy our policy conditions or make appropriate deductions if the value of the item has been diminished.
SECTION 8 - FAULTY OR INCORRECT ITEMS
If your item is defective, damaged, or incorrect upon delivery, you must notify us promptly at admin@jadeandflos.com with details and photographs. Your statutory rights under the Consumer Rights Act 2015 are not affected.
SECTION 9 - INTELLECTUAL PROPERTY
All content on this website—including trademarks, logos, branding, designs, graphics, images, text, and overall arrangement—is the property of Jade & Flo’s or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or commercially exploit any material without our prior written consent. "Shopify" is a registered trademark of Shopify Inc.
SECTION 10 - OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide you with access to third-party tools or hyperlinks to third-party websites which we neither monitor nor control. You acknowledge that we provide access to such tools and links "as is" and "as available" without warranties or endorsement. We have no liability arising from or related to your use of optional third-party tools or websites.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
Jade & Flo’s is powered by Shopify, which hosts our e-commerce operations. However, all transactions and sales are made directly between you and Jade & Flo’s. You acknowledge and agree that Shopify is not responsible for any aspect of sales, injuries, damages, or claims resulting from your purchases or transactions with Jade & Flo’s.
SECTION 12 - FEEDBACK & SUBMISSIONS
If you transmit ideas, suggestions, reviews, or other content (collectively, "Feedback"), you grant us a non-exclusive, perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your Feedback. We are under no obligation to maintain Feedback in confidence, pay compensation, or respond.
SECTION 13 - PROHIBITED USES & AUTOMATED AGENTS
You may access and use the Services for lawful purposes only. You agree not to engage in unlawful acts, transmit malicious code, infringe intellectual property, harvest data, or bypass security features.
Automated Software & AI Agents: Any software or automated service ("Agent") interacting with our website must disclose its name in the HTTP/HTTPS request header (e.g., Agent/[Name]) and must not mimic human interaction patterns, bypass CAPTCHAs, or circumvent access restrictions. We reserve the right to terminate access for any violations.
SECTION 14 - PRODUCT CARE & RESPONSIBILITY
Natural jade requires gentle and careful handling. Jade & Flo’s is not responsible for damage resulting from improper wear or storage, accidental damage after delivery, exposure to chemicals, or normal wear and tear.
SECTION 15 - LIMITATION OF LIABILITY & DISCLAIMERS
Except as expressly stated, our Services and products are provided 'as is' and 'as available' without express or implied warranties.
To the fullest extent permitted by law, Jade & Flo’s, its directors, employees, and service providers shall not be liable for any indirect, incidental, or consequential losses. Our maximum total liability shall not exceed the price paid for the purchased item.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot be excluded under applicable law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Jade & Flo’s and Shopify from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising out of your breach of these Terms, violation of any law, or misuse of the Services.
SECTION 17 - GOVERNING LAW & JURISDICTION
These Terms of Service and any purchases made through the website shall be governed by and construed in accordance with the laws of England and Wales. Any legal action or dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where statutory consumer protection rights permit otherwise.
SECTION 18 - CHANGES TO TERMS
We reserve the right to update or amend these Terms of Service at any time by posting updates to our website. Where updates are material, we will notify customers in accordance with applicable legal requirements. Changes will not affect orders that have already been accepted.
SECTION 19 - CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Trading Name: Jade & Flo’sLegal Entity: Florencejewellery Limited
Email: admin@jadeandflos.com
Address: 18 Sunnyhill Road, London SW16 2UH, United Kingdom
Phone: +44 7724 847235
Company Registration Number: 15848311